Improving Veterans’ Experience Act of 2025 has not moved since its introduction on Jan 28, 2025, with one cosponsor, a Republican
Written by the Congressional Research Service [2]. 176 words.
Improving Veterans’ Experience Act of 2025 This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services. Additionally, the office must require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts; collect veteran-derived data to determine satisfaction and for use in policymaking; provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries; assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA. The requirements of this bill terminate on September 30, 2028. The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
- Committees
- Senate Veterans' Affairs Committee
- Policy area
- Armed Forces and National Security: 268 of 6,567 bills became law, 113th–118th (4.1%)
- Sponsor
- 0 of 202 bills enacted since 2013
- Text versions
- 1: introduced in senate · 996 words
- Subjects
- Congressional oversightData collection, sharing, protectionDepartment of Veterans AffairsExecutive agency funding and structureGovernment information and archivesGovernment studies and investigations +1 more
- Latest action
- Jan 28, 2025: Read twice and referred to the Committee on Veterans' Affairs.
- Records
- Congress.gov · Bill text
Each bill appears once, under its strongest link. 2 in all.
Identical or companion · 1
- 119th H.R. 3578 Improving Veterans’ Experience Act of 2025 D · Introduced
Shared text, or included in a law · 1
- 119th S. 423 PRO Veterans Act of 2025 R · Law